Refund Policy
We strive to provide high-quality service to all our customers. However, we understand that circumstances may arise where a refund is requested. Please review our refund policy below:
Initial Communication:
When a customer requests a refund or plan adjustment, Our customer support verify the circumstances. Check if the user acknowledges seeing the pricing page and if there was any confusion or misleading information.
Refund And Adjustment Policy:
- Within the First 7 Days: If the request is made within the first week, we will offer a full refund or downgrade the plan to monthly, charging only for one month.
- After 7 Days: If the request comes later, we will offer a partial refund based on the months remaining, but deduct a small fee to cover administrative costs and lost value due to the annual commitment discount.
Transparent Communication
For all inquiries, we emphasize the clarity of the pricing page, highlighting that an annual plan is significantly discounted, making it the best value. We advised that customers should be certain of their selection upon purchasing.
We reserve the right to review all refund requests on a case-by-case basis to ensure fairness and adherence to this policy.